Frequently Asked Questions
Everything you need to know about our luxury spa collections and services.
Are PURE Spa products suitable for sensitive skin?
Yes, our entire collection is formulated with dermatologically tested, organic ingredients designed to be gentle on all skin types, including sensitive skin.
Do you test your beauty products on animals?
Absolutely not. PURE Spa is proud to be a 100% cruelty-free brand. We do not test our products or ingredients on animals at any stage of production.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout which deliver within 1-2 business days.
What is your return policy for skincare items?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are your product containers recyclable?
Sustainability is a core value at PURE Spa. 95% of our packaging is made from recyclable glass or post-consumer recycled plastic to minimize environmental impact.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.